Frequently Asked Questions

Every AcornPets product is validated by tens of thousands of real European pet owners through our Amazon B2C channel before being offered to B2B partners. We maintain a unified 5-star review quality standard across all products. Our factory is BSCI certified, and all textiles are OEKO-TEX Standard 100 certified for harmful substances. Each production run includes inline QC, random sampling, and final inspection before shipping.

We use premium-grade materials selected for pet safety, durability, and comfort. Fabrics include OEKO-TEX certified polyester, cotton blends, and technical cooling fabrics. Fillings are high-resilience polyester fiberfill or memory foam. All materials are skin-friendly, breathable, and washable. We also offer eco-friendly material options including recycled polyester.

Our factory is BSCI (Business Social Compliance Initiative) certified for ethical manufacturing. Products carry CE (Conformité Européenne) and/or FCC (Federal Communications Commission) marks as applicable. All textiles are OEKO-TEX Standard 100 certified — tested for harmful substances and safe for pets and humans. Additional certifications (REACH, RoHS, SGS) are available on request.

Absolutely. Standard product samples ship within 5–7 business days. Custom/OEM samples typically take 10–15 business days including design and prototyping. Sample fees are refundable against your first bulk order. We encourage sampling — it's the best way to verify quality and fit before committing to production.

Our standard MOQ is 100 pieces per SKU for existing products. For OEM/ODM custom projects, MOQ varies by product complexity — typically 200–500 pieces per design. We maintain flexible MOQ for initial trial orders and new partnerships. Contact us with your requirements for a specific quote.

Yes! We offer Pantone color matching for fabrics and materials. Our R&D team ensures color accuracy within ±5%. We can customize: sizes and dimensions, colors and patterns, fabrics and materials, logo and branding (woven labels, heat-transfer, hang tags), packaging design, and certification requirements. Send us your spec sheet or brand guidelines and we'll match them.

No — this is our commitment. Our B2C sales are confined exclusively to Amazon UK. Your OEM/ODM products are completely separate designs, SKUs, and packaging. We sign region-specific non-compete clauses, NDAs, and IP ownership transfers with every client. This is legally binding. See our Partnership Protection page for full details.

Our 6-step process: (1) Consultation — share your requirements and target market; (2) Design & Quote — we design, prototype, and price; (3) Sample Approval — receive physical samples; (4) Production — mass production with QC at every stage; (5) Inspection — final QC, packaging check, documentation; (6) Shipping — FOB/CIF/DDP delivery. Typical timeline: 15–30 days from sample approval to shipment.

Our pricing is competitive at the mid-to-premium tier. We are not the cheapest option — and we're comfortable with that. Our value comes from consumer-proven quality, consistent production standards, and a supply chain that works. We offer volume discounts for larger orders and long-term partnership pricing. Request a quote for your specific product and quantity.

Standard products: 15–20 days from order confirmation. OEM/ODM custom products: typically 20–30 days after sample approval, depending on complexity and order volume. Rush orders can be accommodated with a surcharge — contact us for availability. We maintain buffer capacity for long-term partners during peak seasons.

We offer FOB, CIF, and DDP terms to all major ports worldwide. Sea freight is standard for bulk orders. Air freight and express shipping (DHL, FedEx, UPS) are available for samples and urgent orders. We handle all export documentation, customs clearance coordination, and freight forwarding. Our logistics team works with major carriers to secure competitive rates.

Yes. We maintain flexible production capacity and can scale up for seasonal peaks (Christmas, Black Friday, summer season). Long-term partners receive priority scheduling. Rush orders within existing product lines can be accommodated with a 20–30% surcharge and minimum 7–10 day turnaround. Advance forecasting helps us reserve capacity for your peak seasons.

We take quality issues seriously. If you receive products that don't meet spec: (1) Document with photos and batch numbers within 7 days of receipt; (2) Our QC team investigates within 48 hours; (3) We offer replacement, refund, or credit based on the findings. All shipments include inspection reports. We maintain a < 1% defect rate target across all production.

Yes — and we encourage it. Factory visits give you firsthand confidence in our production capabilities, QC processes, and working conditions. Our facility is located in Zhejiang Province, China (15,000 sqm). We can arrange airport pickup, hotel recommendations, and a full facility tour including production lines, QC labs, and sample rooms.

We currently export to 40+ countries with primary markets in the UK, Germany, France, Spain, Italy, Netherlands, Nordics, USA, Canada, Australia, and Japan. Our products meet EU and US regulatory requirements. We understand regional preferences — European buyers typically prioritize eco-materials and design, while US buyers emphasize durability and value.